Privacy policy
This policy explains what information we collect, why we collect it, and how we handle it when you visit our website or place an order.
What we collect
When you make a purchase or contact us, we collect the information you give us, such as your name, email address, shipping address, phone number, and payment details. Payment card information is processed securely by our payment provider. We do not see or store your full card number.
When you browse the site, we automatically collect some technical information such as your device type, browser, IP address, and how you move through the site. This is standard for any online store and helps the site work properly.
Why we collect it
We use your information to process and ship your orders, send order and shipping updates, respond to your questions and support requests, prevent fraud, and improve our website and products. If you opt in, we also use your email to send you marketing and product updates. You can unsubscribe from those at any time using the link in any email.
Cookies and tracking
We use cookies and similar technologies to run the site, remember your cart, understand how the site is used, and measure and improve our advertising. This includes tools from third parties such as analytics and advertising platforms. You can control or disable cookies through your browser settings, though some parts of the site may not work as well if you do.
Who we share it with
We do not sell your personal information. We share it only with the service providers who help us run the business, such as our ecommerce platform, payment processor, shipping and fulfillment partners, email provider, and analytics and advertising services. These partners only receive what they need to perform their role. We may also disclose information if required by law.
How long we keep it
We keep your information for as long as needed to fulfill your orders, meet legal and accounting obligations, and support the purposes described above.
Your rights
Depending on where you live, you may have the right to access, correct, or delete the personal information we hold about you, or to object to certain uses of it. To make any of these requests, email us and we will help.
Security
We take reasonable steps to protect your information, but no method of transmission or storage online is completely secure, so we cannot guarantee absolute security.
Children
Our site and products are intended for adults. We do not knowingly collect information from children.
Changes
We may update this policy from time to time. The latest version will always be posted on this page with an updated date.
Contact
If you have any questions about this policy or your personal information, email us at support@mendcosmetics.com.